the fine print, plainly
Terms of service
By using this store and placing an order, you agree to the terms below.
Q.Who are you buying from?
This store is operated by DUENEZ PLUMBING INC (No public company number (NO_NUMBER)), 6604 Papa Guy Ln, Plant City, FL 33565, USA, trading as Duenezplumb at duenezplumb.shop.
Q.What exactly are you selling?
Physical planters, growing containers and garden accessories only. We do not sell seeds, live plants, soil, fertilizer or pesticides, and we do not sell any gas or electrical products. Product illustrations are representative; colours may vary slightly.
Q.What currency are prices in?
Every price, shipping charge and refund is in USD. The card descriptor on your statement will read “DUENEZPLUMB STORE”.
Q.When is a contract formed?
A contract is formed when we confirm your order. We may decline or cancel an order if an item is unavailable or if there's an obvious pricing error, in which case you're refunded in full.
Q.How should I handle fragile items?
Ceramic products are fragile and may need careful handling. Once delivered, please follow the care guidance on each product page — damage from misuse isn't covered.
Q.Returns, refunds and your rights?
Unopened items can be returned within 14 days — see our returns and refund policy. Nothing here limits your statutory consumer rights.
Q.Which law applies?
These terms are governed by the laws of Florida, USA, with GDPR and CCPA respected where applicable. Disputes are subject to the courts of that jurisdiction.