your data, your call
Privacy policy (GDPR / CCPA)
We keep data collection to the minimum needed to run the shop, and you stay in control of it.
Q.What information do you collect?
Only what we need to fulfil an order or answer an enquiry: your name, email, shipping address and the contents of your message. Payment card details are handled by our payment processor — we never see or store full card numbers.
Q.Why do you collect it?
To process and ship orders, respond to contact and bulk enquiries, handle returns, and meet our legal and tax obligations. We don't sell your personal data.
Q.What are my rights under GDPR and CCPA?
You can request access to the data we hold, ask us to correct or delete it, object to processing, and request a copy in a portable format. Under CCPA you can opt out of any sale of personal information — which we don't do anyway.
Q.How long do you keep my data?
We retain order records for as long as tax and accounting law requires, then delete or anonymise them. Enquiry messages are kept only as long as needed to resolve your question.
Q.Do you use cookies?
We use essential cookies and local storage to remember your cart between visits. We don't use these for advertising or to track you across other sites.
Q.How do I make a request?
Email support@duenezplumb.shop from the address on your order. This policy is governed by the laws of Florida, USA. Data controller: DUENEZ PLUMBING INC, 6604 Papa Guy Ln, Plant City, FL 33565, USA.